Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we accept returns for eligible items.

Full Refund/Replacement is possible If:

You received a defective item

The ordered item(s) is lost or damaged during transit

An item(s) is missing from your order

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. Returns must be initiated within 2 days of the delivery date.

Return Process:

To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to proceed.

Please contact us at contact@pyxillhealth.com or call us at 8431850122 to initiate the return and refund/ replacement process.

In case of replacement, the new VARIDOSE device will be delivered to the original shipping address.

Proof of Purchase:

Customers are required to provide proof of purchase, such as an order confirmation or receipt, when initiating a return.

Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a defective device sent by us.
We recommend using a trackable shipping method to ensure that the return is successfully delivered to us.
We are not liable for any packages lost or damaged during the return shipment.

Inspection and Refund:

Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will process the refund to the original payment method within

7-10 business days. Please note that shipping and handling charges are non-refundable.

Non-Returnable Items:

Certain items, such as customized or personalized VARIDOSE units, are non-returnable unless they are damaged or defective.
Items that are used or have missing parts cannot be processed for refund/return.

Condition of Returned Item:

The returned VARIDOSE must be in its original condition, including all components, accessories,

and packaging. Any signs of use, damage, or missing parts may result in a partial refund

or rejection of the return.

Refund Timing:

The time it takes for the refund to be reflected in your account may vary depending on your

payment method and financial institution. If you haven't received your refund within a

reasonable timeframe, please contact your bank or payment provider for further assistance.

Damaged or Defective Device:

If you receive a damaged or defective device, please notify us immediately. We may request

evidence, such as photographs, to assess the issue. We will provide a replacement or issue a

refund for the damaged or defective item, including any applicable shipping charges.

Changes to Returns and Refund Policy:

We reserve the right to update or modify our Returns and Refund Policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the date of the update.

Note: This return policy is subject to change. Please check our website for the most up-to-date information. Thank you for choosing VARIDOSE - Your Satisfaction, Our Priority.